Patton Virtual SmartNode (vSN) SBC: Your VoIP Failover Plan in the Cloud

August 9, 2019 by Ying-Hui Chen

Let’s face it – unexpected failure happens. Whether it’s triggered by hardware/ software failure or a loss of connectivity, one thing for sure is that you need a backup plan to ensure your company’s business continuity.

Use Patton’s Virtual SmartNode (vSN) as Your Failover Plan

VoIP Supply carries multiple redundancy products to help you build your spare-in-the-air and Patton’s Virtual SmartNode (vSN) is one of the most popular options for your hosted PBX and SIP Trunking applications.

Patton’s vSN is designed to run in virtualized enterprise networks and cloud provider infrastructure, delivering high availability with stateful call failover and proactive dead call detection. It acts as an SBC to provide redundancy and failover to secondary, virtual instances, giving you 99.99% uptime. (Yes, your phone will never be down again!) Virtual SmartNode SIP Use Case

Scale Up and Down Your Network Applications

The benefits don’t just end there! Patton’s Virtual SmartNode also uses a floating license model through the Patton Cloud. This allows you to easily scale up and down your network applications and eliminate hardware limitations required for the performance of the application. Check out more benefits:

Harmonized installation
No need for pCPE (purpose-built CPE)
Simplified installation
Scalable, flexible, reliable
High availability through virtualized hardware

Don’t wait to start your failover plan! Click here to learn more about Patton’s virtualized SBCs and contact one of our VoIP consultants at 1-800-398-8647 to try Patton’s Virtual SmartNode solution 90 days for FREE!

Learn More about Patton’s vSN

What IP PBXs are Compatible with CyberData Products?

August 8, 2019 by Ying-Hui Chen

In previous Mom’s calling Q&A series, we have discussed: Which Fanvil IP Phone Runs on an Android Platform? Today, we have more new real questions and answers from VoIP users just like you.

What IP PBXs are Compatible with CyberData Products?

Q: What IP PBXs are compatible with CyberData?

A: CyberData VoIP products are compatible with major hosted and on-premise IP PBX systems including 3CX, Cisco, Asterisk, Avaya, broadsoft, Grandstream, RingCentral, and more. You can download our service compatibility guide here to see more options.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

AudioCodes C450HD: Toggle between Teams and Skype for Business with One Single Click

August 7, 2019 by hwaple

Switching from SFB to Teams doesn’t need to be a hassle.

The C450HD supports single-click switchover between Microsoft Teams with native client experience and Skype for Business. So if you have Skype for Business you have the ability to easily switch over to Microsoft Teams! How neat is that? You can easily click Skye for Business from Teams or from the other way around to toggle between both.

The AudioCodes C450HD IP Phone is a native Microsoft Teams high-end business phone for the Microsoft Teams and Skype for Business market. It features a 5” color touch screen and full UC integration.

AudioCodes C450HD Microsoft Teams Phone Features

8 line, 8 concurrent calls per line
5” color TFT screen (1280 x 720) with multi-lingual support
Touch screen user interface enabling up to 8 programmable keys
Gbe Support
2x USB headset support
Expansion module support
Wi-Fi support available

Click Here to download the AudioCodes 400HD Series IP Phones datasheet.

Give our VoIP Experts a call at 1-800-398-8647 for more information to learn more about the AudioCodes C450HD Microsoft Teams Phone.

Telephony Depot Closing Its Doors

August 6, 2019 by Mary Cheney

Today we have learned that Telephony Depot is closing its doors due to rising costs and having to compete directly with Amazon.

We want to encourage resellers out there to really look at who they are buying from because remember, it’s the end-user that ends up suffering when businesses go under. We as a community need to support each other to combat the gray market to help maintain strong margins and provide the best customer experience possible.

If you were working with Telephony Depot and are looking for a new distributor, VoIP Supply would love the opportunity to win your business!

We’re more than just a website

VoIP Supply offers more than just hardware, we provide some of the best customer support in the industry. In addition, we have our provisioning and fulfillment services and most recently our rental program. As a reseller you can also take advantage of our CloudSpan Market Place and become an agent for some of the top service provider.

We really do it all

In short, we stand by our tagline – everything you need for VoIP!

What is your Vision of Workplace Mobility?

by Ying-Hui Chen

Mobility is indispensable for many businesses, especially for industries like healthcare, hospitals, retail and hospitality where your employees have to serve customers or respond to emergencies in a timely manner.

What is your vision of workplace mobility? With Spectralink Versity, workplace mobility is more than just the ability to move around the building without being disconnected. Check out the 4 key features that make Versity your ideal wireless handset solution.

Spectralink Versity: Purpose-Built for 24/7 Enterprise Mobility

12.2mm Thickness: Versity is a rugged hand-held device that delivers exceptional availability. It’s compact to fit right in your pocket and it eliminates the need for mobile workers to carry multiple devices.
High durability: It has been subjected to significant durability tests which have proven it suitable for deployment in harsh working environments such as hospitals, retail and hospitality.
Hot-swap batteries: Versity’s hot-swap batteries ensure 24×7 operation that cannot be delivered cost-effectively on consumer-grade phones.
Optional scanner and LTE access: Versity is equipped with a generous and durable display, optionally packaged with a scanner and LTE (cellular) access and can be centrally managed with MDM/EMM tools. Learn more about the application management here.

Click here to explore more about the sleekest and lightest enterprise smartphone in the market and learn about how your business can take advantage of it!

Download the Versity datasheet

BlueParrott High-Noise and Ruggedized Wireless Headsets

You may also find the BlueParrott wireless headsets handy for working on the road or anywhere you go without interruptions!

Their headsets are designed to be used in noisy environments like warehouses, retails, construction sites or busy call centers.

Why BlueParrott?

Blocks out up to 96% background noise
Up to 24h of talk time, 500h standby time
Multiple comfort wearing styles

The Grandstream GRP2612: The Smart Choice for Your Next Mass Deployment!

August 5, 2019 by Steve Lopian

We all know getting the right phone for your business is important, and I think we can all agree that it can be especially important if you have a large team like a call center or multiple sales departments, right?

Outfitting your whole business with a mass deployment of VoIP phones is no small task, and the last thing anyone wants is to find out your new phones are missing a key feature after they have been deployed!

We understand that the struggle is real, which is why we wouldn’t be able to live with ourselves if we did not put the new Grandstream GRP2612 on your radar! Not only does this phone look great, but it is jam-packed with features that you might not see on just any carrier-grade IP phone.

What features are we talking about? Well, how about 24 programmable BLF keys, color screen, PoE and 5-way audio conferencing, just to name a few. If you want a full list of everything this phone comes equipped with, then grab the datasheet here!

Because we understand that everyone is busy, we also created this product video for you! Just watch the video above to get an up close and detailed look at the GRP2612 with additional highlighted features!

Are you looking to add or upgrade your businesses IP phones? What are you currently using now? Let us know in the comments below! We want to hear from you!

How to Change Configuration on the Poly CS540 VoIP Headset

August 2, 2019 by Ying-Hui Chen

Poly’s headsets are popular for a reason! They are not just versatile for working and jogging, but they are also very comfortable to wear. Many of Poly’s headsets come with multiple wearing styles. Today we are going to take Poly’s CS540 as an example and show you how to configure it to the style you prefer. Let’s get started:

How to Change The Wearing Style on Your CS540 Headsets

The CS540 comes configured for your right ear with a pre-installed small ear tip and medium earloop. You can configure your headset for your left ear, install a different sized ear tip and earloop, or install the headband. Simply follow these steps:

Gently pull the ear tip from the headset. Rotate the earloop down 90°. NOTE You will feel resistance when rotating the earloop down; this is normal.
Remove the earloop from the headset.
To wear the headset on the right ear but with a different size earloop or ear tip, select the size you want and reinstall in reverse order as shown. Be sure the notch in the ear tip faces the microphone.

Are you using one of these Poly headsets? How is your experience? If you’d like to learn more about this headset, check out the user guide on our product page or call one of our VoIP experts at 1-800-398-8647!

New! CompletePBX 5.0.74 Adds Improvements for Call Centers and Hospitality

July 31, 2019 by Ying-Hui Chen

Are your outbound calls always being blocked or ignored? Xorcom has a solution for you to reach your potential customers better! This month’s Xorcom PBX software updates focus on improving your call center performance and hospitality services. Let’s take a quick look:

Random Caller ID for Call Center Outbound Calls

Randomize your caller ID of outbound calls to avoid being blocked or ignored! To set this feature:

Prepare a list of caller ID numbers to be used by the outbound route. Make sure you use caller ID numbers that are allowed to be used with your trunk by the provider.
Go to Outbound Routes
Make sure Overwrite CID is set to either Always or If not Empty
Set Randomized Caller ID to Yes
Enter the list of caller ID numbers in Caller List

Additionally, new announcement options are also being added to call center queues (PBX -> Call Center -> Queues). Callers will now hear a generic or agent-specific announcement when connecting to the agent, for example: “You are now being connected to James Harley, a phone-system specialist”.

Multiple PBX Extensions per Hotel Room

Do you have large suites that require direct dialing to each individual phone?

Now you can assign multiple extensions per hotel room in the Hospitality (Complete Concierge) module!

When setting wakeup calls and other room features from the PMS these will be applied to all of the room’s extensions.
When having hotel rooms that require more than one phone in the room, but do not require different numbers for those devices, the configuration is, as in previous versions, by assigning a single extension with multiple devices.

Learn more about Xorcom’s CompletePBX here.

Are these improvements useful for your call center or hotel? What other improvements would you like to see? Share with us!

How to Move a Sangoma PBX Deployment to a New PBX

July 26, 2019 by Ying-Hui Chen

Sometimes things happen, surprises occur, and your original plans don’t work anymore – we get it! If that’s what you are going through with your Sangoma PBX deployment, don’t worry! You can still change it.

Although all of Sangoma’s commercial modules are set for a specific deployment at the time of purchase, nothing is set in stone. Your deployment is locked to a hardware box when you register to a Deployment ID, but you are allowed to reset the hardware lock up to 2 times.

How to Reset Sangoma’s PBX Deployment Hardware Lock

Here is what you need to do:

Login to your portal at https://portal.sangoma.com
Click Products< PBX – List All
Find the deployment that you want to reset the Hardware Lock.
Click on the Pencil Icon on the right hand side to edit the deployment

Click on the License tab at the top of your deployment screen

You should see “Reset Hardware Lock” button now!

Click on the reset hardware lock button and now you can register this Deployment ID on a new system. ( See how to register your PBX for commercial modules here)

Keep in mind that you only have two times to change your hardware lock. If you have reset it more than twice, you will need to contact support at https://support.sangoma.com.

Does this article help you resolve your issue? If you have more questions, you’re welcome to submit a support ticket at https://www.voipsupply.com/getsupport.

Which Fanvil IP Phone Runs on an Android Platform?

July 24, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is FDMS? Today, we have more new real questions and answers from VoIP users just like you.

Which Fanvil IP Phone Runs on Android Platform?

Q: What VoIP phones from Fanvil are Android platform?

A: Only Fnavil’s C400/C600 smart IP phones is an Android platform (Android 4.2.2 OS). The C400 /C600 phone has 7” Smart Video IP telephone display with compact design and intelligent software suite for both Office and Home users. Learn more about the C400/600 here.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Patton Virtual SmartNode (vSN) SBC: Your VoIP Failover Plan in the Cloud

Use Patton’s Virtual SmartNode (vSN) as Your Failover Plan

Scale Up and Down Your Network Applications

What IP PBXs are Compatible with CyberData Products?

What IP PBXs are Compatible with CyberData Products?

STAY TUNED

AudioCodes C450HD: Toggle between Teams and Skype for Business with One Single Click

Telephony Depot Closing Its Doors

What is your Vision of Workplace Mobility?

Spectralink Versity: Purpose-Built for 24/7 Enterprise Mobility

BlueParrott High-Noise and Ruggedized Wireless Headsets

Why BlueParrott?

The Grandstream GRP2612: The Smart Choice for Your Next Mass Deployment!

How to Change Configuration on the Poly CS540 VoIP Headset

New! CompletePBX 5.0.74 Adds Improvements for Call Centers and Hospitality

Random Caller ID for Call Center Outbound Calls

Multiple PBX Extensions per Hotel Room

How to Move a Sangoma PBX Deployment to a New PBX

How to Reset Sangoma’s PBX Deployment Hardware Lock

Which Fanvil IP Phone Runs on an Android Platform?

Which Fanvil IP Phone Runs on Android Platform?

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