4 Benefits of Integrating SD-Voice in Your Business VoIP Solution

September 27, 2018 by Ying-Hui Chen

When it comes to business communications and services, nothing is worse than poor call quality. That’s where SD-Voice comes into play!

SD-Voice is a technology offered by SimpleWAN that combines the power of software-defined operations for voice, providing greater security and better quality for your business. This technology comes with lots of benefits and here are the four most important ones you can’t miss!

Why SimpleWAN’s SD-Voice?

Voice Encryption

You will have your full site protected with voice encryption regardless of your VoIP provider. Cybersecurity protection includes firewall, real-time cloud attack monitoring, honeypots for intelligent attack sharing and more.

HIPAA and PCI Compliant

HIPAA requires a high level of security for patients’ information. SD-Voice offers fully HIPAA and PCI compliant security to help you improve customer experience and better protect your patient records.

Never Drop a Call Again

SimpleWAN SD-Voice makes sure that you will never miss or drop a call again. With SD-Voice failover, 99.99% uptime is no more a dream! The QoS packet shaping allocates resources based on the tasks’ needs, giving you smooth and fast VoIP call experiences.

Low Cost

Optimizing your communication solution doesn’t have to cost a fortune. With just pennies a day, you enjoy the best quality and secure communication experience!

Where to Start?

Contact one of our VoIP experts at 1-800-398-8647 to get started with SD-Voice or visit our website to learn more about SimpleWAN solutions.

The Best Place to Buy Used VoIP Phones

September 26, 2018 by Youleidy Vega

As a major VoIP hardware reseller, we at VoIP Supply understand first hand the need that customers have for complete voice over IP solutions that don’t break the bank. For many businesses, it makes sense to look for used VoIP hardware at widely recognized dealer sites such as eBay and Craigslist in order to fulfill their VoIP needs, especially of all they need are IP phones. But if you really stop to think about it, you may be doing yourself a disservice and may actually end up spending more for used VoIP equipment than what you bargained for.

Since there is no standard for what non-new equipment should be, customers who buy at dealer websites really do not know what they can expect to receive or if the products they buy will work well or for how long. That is where our Refresh line of refurbished products differentiates itself. Each of the Refresh products goes through a 10 phase reconditioning process to ensure that each product has been fully tested and is ready to perform like it did when it was first purchased.

Watch the video to learn more about our Refresh process

But the fact that all products go through an extensive reconditioning process does mean that they won’t break. That is why our Refresh products come with a six-month warranty. You also have the option to extend your warranty for a small cost to a full 12 months. If your equipment fails, malfunctions, or ceases to operate properly for any reason VoIP Supply will provide you an expedited replacement.

Why Buy VoIP Supply’s Refresh VoIP Products?

Value
Refresh products represent an exceptional value as they can be purchased for 20 to 25 percent less than their new equivalent retail price.

Reliability
Since all Refreshed products have gone through an exhaustive reconditioning process you can be assured that each product has been fully tested and ready to perform just like it was when originally purchased.

Performance
There is no loss in performance when you choose a Refresh product. All Refresh products go through an extensive reconditioning process which includes feature/functionality testing, component replacement (if necessary) and software upgrades.

Availability
Unlike new in box products which are subject to availability issues through the manufacturer’s distribution channel, all Refreshed products available for sale are in stock in VoIP Supply warehouse. This gives you the confidence of knowing when you place your order there will be no surprises or waiting for stock replenishment.

Warranty
Every Refresh product comes with a standard six month warranty that covers mechanical failures and defects. In addition VoIP Supply also offers an additional six months of protection through the Plus 6 warranty.

Click to take a look at our Refresh products of the month!

Polycom VVX 311 (Refresh) $84.99

Polycom VVX 410 (Refresh) $104.99

Polycom IP6000 (Refresh) $339.99

And don’t forget! Now you know the Refresh difference! With VoIP Supply’s refurbished products, you can’t go wrong. Call us today if we can help answer any of your questions, 1-800-398-8647.

Grandstream WP820 WiFi Phone Webinar Recap

September 25, 2018 by Ying-Hui Chen

The WP820 is the first WiFi phone from Grandstream. Since only a limited number of WiFi phones are available in the VoIP market, the WP820 certainly draws a lot of attention! During our Grandstream WP820 product webinar today, we’ve shared lots of great information and have received many interesting questions. Check out the presentation slides and the Q&A session to recap now!

Q&A Session

Q1: How does the audio quality compare from the DP7xx phones to the WP820? Is the audio quality on the WP820 improved over the DP7xx series?

Answer: There is a major difference between DP7xx and WP8xx. DP7xx uses the DECT technology while WP8xx uses the 802.11 wireless technology. Call quality and audio quality are 2 different things but absolutely, the audio quality of WP820 is better

Q2: Google Voice for Enterprise is currently in Beta. Are you familiar with it and do you know if this phone will work with it?

Answer: This is operated on Android 7 so it should work, but the specific case will need to be tested. You can contact our tech support to find that out.

Q3: Is there a protective holder or case? Screen cover or body cover?

Answer: There is a clip hanger, other than that we don’t have a screen cover or body cover, but the device is pretty solid so you don’t really need a cover.

Q4: When will the WP820 WiFi Phone be available?

Answer: Within the next two weeks.

Q5: Is the WP820 WiFi Phone GSM enabled at all?

Answer: No, it is not GSM enabled.

Do you have more questions? Contact our VoIP experts at 1-800-398-8647 today!

Enterprise Business And VoIP: Why Make The Switch?

by Steve Lopian

Making the switch from traditional PSTN lines to VoIP is not always an easy process. There are a lot of factors and even more decisions to make. This is why keeping up with the latest VoIP technology and options is the best thing you can do for you and your business when taking the big plunge into the wonderful wide world of VoIP.

As the amount of enterprise-level businesses contacting us for the best VoIP solution rises, we noticed one glaring misconception: “I don’t want to have to buy a whole new phone system and all new phones. Everything works fine.”

While completely turning over your phones and phone system is an option, it’s no longer something that needs to happen. It is possible to lower your monthly phone bill by switching to VoIP AND keep your existing equipment!

The next logical question is obviously “How do I do that?” The answer to that questions is a simple three words: “Use a gateway.”

Even at the enterprise level, you can convert your old PSTN lines to VoIP SIP trunks by simply using a VoIP gateway!

We know that this might be confusing, and probably opens the door to a hundred more questions, so we brought in the Vice President of Marketing and General Manager of the CCD Business Unit at Sangoma, Jim Machi to chat about gateways, SIP trunks and how easy it can be for your large business to start saving with VoIP!

So sit back and let Jim explain why now is the time to move your business to VoIP! If you still find you have more questions, our staff of veteran VoIP experts are always on call to help answer questions and build the solution that is right for your business! 1-800-398-8647.

Have you recently switched to VoIP? If not, are you considering the move? Let us know in the comments!

What is Patton Cloud?

by Ying-Hui Chen

Maintaining your hosted telephony, SIP Trunking, security and IoT Cloud connectivity doesn’t have to be complicated! Patton Cloud makes those services easily deployable, manageable and accessible through one single portal. Let’s find out what this is all about!

What is Patton Cloud?

Patton Cloud is a simple and centralized portal for users to provision, manage and monitor your Patton devices and licenses. Key features include:

Dashboard – A quick overview of all your device statuses
Security – Your data is secure and encrypted. User login is secure with user enabled two-factor authentication.
Easy Access – Connecting your registered devices anywhere anytime easily with a code snippet
Management – Manage all your licenses, view history and see your current lease distribution
Provisioning – Redirection for configuration files. The device can be directed to register itself and join other already connected devices
And Much More!

Flexible Patton Cloud Pans

Patton Cloud is available on various subscription plans! From basic to professional, there’s a right subscription for your organization. Still not sure if Patton Cloud is for you? Take advantage of the 30-day free trial program to try it yourself!

September New VoIP Hardware: New DECT Phones, New IP Paging, and more!

September 24, 2018 by Ying-Hui Chen

Time to check out what new VoIP phones and equipment we have this month! We have some eye-catching new releases from known brands including Yealink, AudioCodes, CyberData and Polycom. Let’s get to it! Yealink W53P DECT IP Phone

The W53P is a reliable and cost-effective DECT IP Phone system for users demanding a high-quality on the move communication system that won’t cost a fortune. This device is excellent for users who make moderate-to-high wireless call requirements.

Wireless CAT-iq2.0 DECT standard
1.8″ 128 x 160-pixel color screen
Installed with Li-ion battery, 18 hrs talk time, 200 hrs standby

CyberData 011471 IP66 Outdoor Analog Horn

CyberData has released another heavy duty IP paging horn! This device is ideal for outdoor environments, warehouses, manufacturing plants and more places. The IP66 is built for harsh outdoor condition such as high moisture, dust, oil, and even high-pressure water jets.

Note: This is a special order product, so lead times may vary.

Weather and corrosion resistant
IP55 rating
20 watts of continuous duty
Adjustable mounting base
Clear audio

Polycom New VVX x50 Business Phone Series

Polycom Inc. has recently announced the release of their new VVX series of business IP phones! This new portfolio includes the VVX 150, VVX 250, VVX 350, and VVX 450 business phones.

Designed to meet all budgets and communication needs, the new VVX series also supports the industry’s most popular Open SIP software features and integrates with over 60 call control platforms worldwide.

VoIP Supply is your Authorized

Value Added Distributor of Polycom

Polycom HD Voice and Polycom Acoustic Fence
Color LCD
Easy deployment options
USB and Gig Ports

Audiocodes C450HD Microsoft Teams Phone

The AudioCodes C450HD IP phone is a feature-rich, executive high-end business phone designed to work with Microsoft Teams and Skype for Business. This device contains a large 5” color touch screen, integrated Bluetooth and an optional integrated Wi-Fi.

The C450HD is ideal for a variety of VoIP applications such as UC, IP Contact Center, Open-source IP PBX, and hosted IP PBX.

2 Ethernet 10/100/1000 ports
SILK HD voice quality
8 line, 2 concurrent calls per line
Graphical 5” color TFT screen (1280 x 720) with multi-lingual support
Up to 8 programmable keys

Yealink T58A and T56A Now Certified for SFB!

by Ying-Hui Chen

September 24th, 2018 – Yealink announced that they have launched the new Skype for Business version of the T58A and T56A VoIP phones! The T58A and T56A phones are now certified with Microsoft and are designed to optimize your user experience with Skype for Business and Microsoft Teams.

These devices simplify the transition process from Skype for Business (SFB) to Teams. Current T58A/T56A phone users can be easily upgraded from SFB to Teams.

The T56A features a 7-inch adjustable multi-point touch screen and a better Skype-tailored user interface and a faster response speed. These phones also support multi-phone functions, including Skype for Business conference, calendar, CAP, host desking and Boss/Admin, maximizing your office productivity. The T58A is very similar to the T56A but with an adjustable LCD display and camera support.

Why Yealink Skype for Business and Teams phone solutions?

A broad range of Microsoft certified device solutions for Skype for Business and Microsoft Teams
Future-proof solutions, reliable your UC investment
Meet the needs of various business users; Desk & Conference solutions
Backed by a top-tier provider with 17 years UC experience

Yealink LPE Replacement Program

Are you still using Lync phone edition devices? Most of the Lync phones have become end of product life and have limited functionality and security issues comparing to the new SFB phones.

Take advantage of Yealink’s LPE replacement program to get the most up-to-date edition phones! When you replace your Lync phones with the new Skype for Business edition phones, you will receive up to 15 free phones. Learn more and apply here!

Check out more Yealink SFB Phones

Patton’s VoIP Gateway Guide: Which Gateway Works for Your Business?

by Ying-Hui Chen

If you have been following our VoIP Insider Blog, you must be familiar with Patton’s gateways. Made and supported in the USA, Patton gateways provide you with clear, uninterrupted voice-and-data communications.

With lots of different gateways offered from Patton, choosing a right gateway can seem to be a daunting task. But don’t forget, the VoIP Supply team is always here to help! In this blog post, we are going to compare four of Patton’s digital gateway series and help you choose your ideal gateway with ease.

How to Choose VoIP Gateway For My Business

Small to Medium Businesses

For small-to-mid-sized businesses looking to meet their basic needs within their budget, the SN4170 series will be a great fit. It offers up to 2 telephony ports with up to 30 call capacity. If your business just requires a little higher call capacity, the SN4970 series allows you to handle 120 concurrent calls with up to 4 telephony ports.

Mid-sized Businesses and Enterprises

The SN4980 and the SN4990 series are designed to meet higher demands. Aside from the higher call capacity (up to 120 calls) and 2 Ethernet ports, both of these models also come with advanced IP router features such as IP routing, QoS, and VPN. You will also have the option to interconnect multiple VoIP networks. Check out the comparison chart below to compare these four popular series side by side:

Most models can be purchased for your current needs and upgraded at a later time with just a license key to accommodate the growth of your business!

Still not sure which one is best for your business? Contact our VoIP experts at 1-800-398-8647 today.

Fanvil Product Webinar Recap

September 21, 2018 by Ying-Hui Chen

Did you miss the Fanvil product webinar this week? You won’t want to miss the recap in this blog post!

During the webinar, Fanvil introduced all of their product offerings including, IP phones, Hotel Phone Series, Door phones, and more. They also talked about the option to customize product labels for your customers.

Download the presentation slides and check out the Q&A session below to recap the webinar!

Q1: Do the phones have brightness adjustment for night time?

A: Yes the phone supports brightness adjustment for night time.

Q2: Do the H3 and H5 have the ability to block the spills?

A: Yes, it can block liquid spills. Waterproof can only block liquid

Q3: Are the hotel phones anti-bacterial?

A: No, they are the same material as other phones, they are not anti-bacterial.

Q4: How do you customize the label?

A: Fanvil prints the label for customers directly. This is all done in the factory in China.

How to Register The W53P Handsets to One W60B Base Station

September 19, 2018 by Ying-Hui Chen

Yealink’s DECT phones are known for their sound quality and ease of use. The W53P DECT phones is the latest addition to their DECT series that allows you to roam in the office building without losing connections. Today we are going to learn how to register the W53P handsets to your W60B base station. Let’s get started!

How to Register The W53P Handsets to Your W60B Base Station

When the handset LCD screen shows “Unregistered!”, long press on the base station until the registration LED flashes.

Now choose one of the two methods to register a new handset:

Easy Registration: Press the Reg soft key on the handset to register quickly.
Normal Registration:

Press the OK soft key on the handset, and then select Register Handset.
Select the desired base station and then press the OK soft key. The handset begins searching the base station.
Press the OK soft key after searching a base station successfully.
Enter the base station PIN (default: 0000), and then press the Done soft key to complete registration.

If you want to register to multiple base stations, press OK to enter the main menu, and select Settings->Registration->Register Handset, then repeat steps 2-4.

You can register up to 8 handsets to one W60B base station and each handset can be registered to 4 different base stations.

And that’s it! If you’d like to learn more about the W53P visit our website to download the user manual!

4 Benefits of Integrating SD-Voice in Your Business VoIP Solution

Why SimpleWAN’s SD-Voice?

Voice Encryption

HIPAA and PCI Compliant

Never Drop a Call Again

Low Cost

Where to Start?

The Best Place to Buy Used VoIP Phones

Why Buy VoIP Supply’s Refresh VoIP Products?

Grandstream WP820 WiFi Phone Webinar Recap

Q&A Session

Enterprise Business And VoIP: Why Make The Switch?

What is Patton Cloud?

What is Patton Cloud?

Flexible Patton Cloud Pans

September New VoIP Hardware: New DECT Phones, New IP Paging, and more!

CyberData 011471 IP66 Outdoor Analog Horn

Polycom New VVX x50 Business Phone Series

VoIP Supply is your Authorized

Value Added Distributor of Polycom

Audiocodes C450HD Microsoft Teams Phone

Yealink T58A and T56A Now Certified for SFB!

Why Yealink Skype for Business and Teams phone solutions?

Yealink LPE Replacement Program

Patton’s VoIP Gateway Guide: Which Gateway Works for Your Business?

How to Choose VoIP Gateway For My Business

Small to Medium Businesses

Mid-sized Businesses and Enterprises

Fanvil Product Webinar Recap

How to Register The W53P Handsets to One W60B Base Station

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