Are you looking for an affordable and feature-rich hosted VoIP service? Consider Switchvox Cloud by Digium, a cloud-based Unified Communications (UC) solution for small and medium-sized businesses searching for enterprise-class features at an affordable price!  

Why Switchvox Cloud by Digium?

Switchvox Cloud is more than just a hosted IP PBX; it is a full-featured, affordably priced UC cloud solution, starting at only $12.99 per user!

Switchvox Cloud is based on Digium’s award-winning Switchvox business phone system. Users enjoy the same features and flexibility of the premises-based Switchvox phone system but, this time, in the Cloud.

Don’t have that many users? No a problem. Switchvox Cloud features are easily accessible to businesses with as few as five users or even with hundreds of users!

What’s Included in Switchvox Cloud?

With Switchvox Cloud, you have access to mobility, call queues, voicemail, unified messaging, presence, chat, IVRs, integration with Salesforce CRM, monitoring, reporting, on-demand recording, and more!

  • Dedicated local number (DID) per extension
  • Unlimited local and long distance calling per extension
  • Unlimited extension-to-extension calling
  • HD Voice
  • Personalized Switchboard for every user
  • Mobile device support
  • Call Queues
  • Visual Voicemail
  • Detailed reporting
  • Conference calling
  • IVR and auto-attendant
  • See a full list of features here.

Best of all, all of the features are included with no additional licensing fees, which makes Switchvox Cloud the best choice for your hosted solution!

Download the Switchvox Cloud Brochure

Where to Start with Switchvox Cloud?

The Switchvox Cloud offers two flexible pricing options to fit any business need. The metered plans start at $12.99 per user and the unlimited plans start at $29 per user.

Not sure if the Switchvox Cloud is what you need? Try it completely risk-free for 30 days! Contact one of our VoIP consultants at 1-800-398-8647 today for more details.
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Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Is The Polycom IP 7000 Phone Compatible with a Shortel Phone System? Today, we have more new real questions and answers from VoIP users just like you.  

What is the difference between the Sangoma’s FreePBX system and the PBXact?

Q: What is the difference between the Sangoma’s FreePBX system and the PBXact?

A: PBXact is the commercial version of FreePBX. It’s a more robust platform with an easier-to-configure interface. It comes pre-loaded with some modules that are add-ons with the FreePBX. Also, it features the Zulu UC application.

PBXact is based on Sangoma’s FreePBX, but different in the following way:

  • More secure as the firmware is more tightly managed
  • Include most of the commercial add-ons of FreePBX
  • More intuitive web GUI

Sangoma PBXact phone system is also offered in software and hardware options.

Q: Will these systems work with POTS lines?

A: They will, you can load either an analog card or use a VoIP gateway for incoming calls


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Mitel® announced today that their hosted Cloud solutions are now all certified to meet Health Insurance Portability and Accountability Act (HIPAA) standards. The HIPAA-compliant products include MiCloud Office, MiCloud Business, MiCloud Enterprise and Clearspan.

HIPAA is a Federal law that restricts access to individuals’ private medical information. This is established to protect patient health data and information privacy.

With the need for increased security in pretty much anything we use these days, it is great to see a partner of ours, like Mitel® taking the necessary steps to deliver a secure and safe solution for the healthcare market. I expect to see more and more businesses moving in this direction, so they not only met HIPAA requirements but that the solutions and products they are providing keep their customers’ information safe.

Mitel’s information security team created a robust security framework with both physical and technical safeguards to address HIPAA requirements. Bing an industry leader of business communication solutions, Mitel has shown its dedicated commitment to ensuring high levels of security for healthcare customers.

“Our organization is quite large, complex and features a growing ecosystem that lets patients and staff communicate through a variety of channels,” said Lou Gallagher, Senior Director of Engineering and Architecture, HealthEast.


wifi-voip-phone-systemSetting up a wireless phone system can be tricky. Especially when this is the first time you try to set up a phone system. So let’s check it out together and see if you have all you will need for a secure and robust WiFi phone system setup!

WiFi VoIP Phone System Checklist

Internet Connection and Adequate Bandwidth are obviously required to make and receive VoIP calls. You can contact your service provider to inquire how much bandwidth you would need to have a smooth conversation.

Wireless Local Area Network (WLAN) is the next necessity to operate your WiFi phones wirelessly. You can use the same network that’s used for your computers and other wireless devices.

Broadband Routers or Wireless Access Points (WAP) will also be needed to connect to a broadband modem and transmits signals to your WiFi phones. How many WAPs will be enough? It depends on the number of users, the range of the WAP and your network area size. A usual range is a maximum of 300 feet but walls and other factors could decrease that range. Check out some popular WAP options here.

Quality of Service (QoS) prioritizes different types of traffic on your network. This will reduce common VoIP issues such as packet loss, latency, jitter, and echo and increase the voice quality. Therefore, having QoS capabilities is important when setting up your network.

Security has been a big topic for VoIP users. There are some specific security solutions that you can implement to secure your network and keep the intruders out:wireless-guide

  • Wired Equivalent Privacy (WEP) Encryption – WEP provides the same level of security as that of a wired LAN.
  • Change the Default SSID of the APs – Simply changing the default Service Set Identifier (SSID) set by the manufacturers to something unique or disabling the SSID broadcast out to the wireless devices will help reduce some malicious activities.
  • MAC Address Filtering – Set up your MAC filter to give your network access only to the registered MAC addresses. In this way, you will be able to filter out most of the unwanted visitors.

Now, there you have it! Don’t forget to review your system on a regular basis to reinforce and keep your system updated. If you’d like to learn more about setting up a wireless phone system, download our Free Wireless VoIP Buyers Guide or raise your phone and call 1-800-398-8647 to consult with one of our VoIP experts today!


In the previous post, I have briefly discussed what PBXact System is and how you can benefit from it. Today, I am going t walk you through the three main popular PBXact UC solutions and help you pick out the right phone system you desire!

The PBXact UC Series includes six phone systems but today we will focus on the three most popular systems: the PBXact UC 40, the PBXact UC 100 and the PBXact UC 1000 system.


The PBXact UC 40 is the smallest on-premise based appliance in the Sangoma PBXact family that is built for small businesses looking for a simple solution without bells and whistles. The PBXact 40 supports up to 40 licensed users and 30 simultaneous calls. It is an advanced on-premise turnkey unified communications platform which integrates all your business real-time voice and IP telephony applications into one full-featured experience. Check out the PBXact UC 40 datasheet here!

pbxact-100The PBXact UC 100 is a user-friendly appliance that supports up to 100 users or endpoints and 30 simultaneous calls. This solution can be easily deployed within minutes and it includes a web-based user interface. Designed for mid-sized businesses, the PBXact 100 comes ready with the ability for analog connection. This UC platform is closely integrated with the most popular phones and endpoint offered in the VoIP market. Check out the PBXact UC 100 datasheet here!


The PBXact UC 1000 is a fully feature business phone system suitable to expand to large contact center environments. The PBXact 1000 is able to handle up to 1000 users or endpoints and 300 simultaneous calls. This system is designed with business communications in mind to integrate with a wide range of IP phones and endpoints. Check out the PBXact UC 1000 datasheet here!

All of the PBXact hardware is built to be of high-performance and all Sangoma hardware carries a one year warranty with options to extend. The PBXact includes the following commercial modules:

  • Flexible Time-Based Call Routing
  • Built-In Conference Bridge
  • Fax to E-mail
  • Hunt/Ring Groups
  • Music on Hold
  • Voicemail Blasting
  • Find Me / Follow Me Calling
  • Personal IVRs
  • Wake Up Calls
  • Support for Video Calling
  • Secure Communications (SRTP/TLS)
  • Announcements
  • Text to Speech
  • Calling Queues (ACD)
  • Interactive Voice Response (IVR)

Some highlighted PBXact UC features include:

  • Flexible Time-Based Call Routing
  • Built-In Conference Bridge
  • Fax to E-mail, Three-Way Calling Support
  • Voicemail to E-mail
  • Call History / Call Detail Records
  • Softphone Support, Overhead Paging
  • Desktop/Mobile Phone Support
  • Web-based Config File Management When Needed
  • Backup and Restore Utilities, WebRTC Softphone
  • Call History (Details and Recording Playback / Download)
  • Presence Management, Conference Room Management

Access to the PBXact Series Datasheet

Still can’t find your perfect match? Give me a call at 866-583-0815! I will be happy to discuss your requirements and help you find the ideal solution that meets your business needs.

See More PBXact UC Phone Systems!

Managing schools can be challenging without a right communications solution. Sangoma provides modern UC phone systems that not only increase faculty productivity but also build a more secure learning environment for students. See how you can bring parents, student & teachers together effortlessly within your school premises by leveraging the top 12 UC features Sangoma provides!

#1 Hotdesking – Teachers can log into any phone and have all their features follow them.

#2 Phone Apps – Over 13 phone apps available for staff and teachers to utilize the graphical display for features like Follow-me, Call-forward, Call Flow Control, and more.

#3 User Control Panel (UCP) – Check voicemails and set up conference calls with your own unified control panel.

#4 One Extensions – Log in and out of any IP phone one the campus and access to all the settings of a user’s phone including extension, voicemails, contact lists, and customized menus.

students#5 Follow Me – Configure your extension to try other phones (mobiles or other desk phones) if there is no answer at your main extension.

#6 Voicemail to Email – Here any voicemail message gets attached as a sound file and sent to your email of choice. When combined with a smartphone it provides a great way to stay in touch.

#7 Fax to Email – Instead of relying on old fax machines and mail bins for individual users, with paper copied being lost or sitting in a mail bin for days, faxes can be sent directly to the recipient email.

#8 Smart Paging – Leverage your phone infrastructure to deliver same functionalities.

#9 Fully automated modern bell system

#10 Paging Pro – A FreePBX module that creates complex schedules

#11 Automated alerts – Emergency automated alerts that can be played on a recording

#12 Visual alerts – Send alerts to phones and light up in case of a school lockdown

Are you using any of the features? Curious to learn more features? Visit Sangoma’s page or just call our VoIP experts today at 1-800-398-8647!

Tell me more about Sangoma UC Solutions

If you are a Toshiba Phone system user, you must have already heard that Toshiba has stepped out of telecommunication industry and suggested their customers look for new service providers to replace and suppor their systems.

Switching to a new phone system may sound overwhelming; however, it’s also a great opportunity to upgrade your communications system and take your business to the next level! Today, we are going to introduce you to a popular Toshiba replacement for small to medium businesses – Digium Switchvox SMB Systems.


Take Advantage of Switchvox SMB Systems

Tailored to small and medium businesses, Switchvox systems are designed to be easy-to-use, rich-loaded, and cost effective. With Digium Switchvox, you are in control of your most important asset in business, your voice.

Swichvox SMB comes with three different sizes that can be paired together easily to link your offices and run same software and share the same features from different locations. The Switchboard harnesses your entire communication system by allowing you to control from a web-based, real-time call control panel and stay connected anywhere, anytime with an Internet connection.

If you are looking to replace your old phone system, now is the time! Digium is offering two special promotions to make your switch even better. Be sure to take advantage of them before they expire:

  • Get special pricing when you replace an existing system with Digium Switchvox.
  • Receive a free D60 IP phone with full-color display for each new seat purchased on a 3-year Switchvox Cloud unlimited service contract.
  • See more promotions.


Why Choose Digium Switchvox SMB?

  • Switchvox SMB is ideal for small to medium sized businesses seeking a full feature set and powerful functionality.
  • Pay one low price for powerful all-inclusive communications features.
  • Money saving, easily managed, future-proof Unified Communication solution that grows with you.
  • Try before you buy – a completely free, no risk/commitment demo.

Ready to replace your old phone system? Have more questions or concerns? Call our VoIP experts at 1-800-8647 today! We will be happy to assist you.


The world is changing fast. When I was little, no one was using the term “smartphone”, “USB port”, or “touchscreen”. Maybe, in the next decade, we will no longer need a so-called “phone” and the new generation will have to go to a history museum to see a physical phone.

The world is dynamic, so is your business. It’s time to review your phone system to see if it can keep up with your competitors, partners, and, the most important of all, your customers. Here we put together the top 5 indicators your phone system is outdated.


Top 4 Warning Signs Your Phone System is Not Sufficient for Business

Indicator #1 Increasing Monthly Fee

An increased phone bill is the most obvious indication your phone system need a facelift. While your competitors are cutting down their phone bills, your high bills might be putting you at a disadvantage.

Indicator #2 Decreasing Customer Satisfaction

In this competitive world, customers are expecting fast and precise answers from you. If your phone system can’t keep up their needs (call quality, etc.), you might lose your customers to other competitors who can serve them more efficiently and clearly.

Indicator #3 Lower Work Flexibility

With the help of technology, employees are able to enjoy higher work flexibility than ever before. More and more people are working from home or in a virtual system. If your phone system is not able to support or manage remote workers, you might face losing valuable employees or decreased work ethic.

Indicator #4 Separated Multiple Communication Channels

If your system doesn’t have a unified communication system, you might find your employees using various private communication channels. Not only could they miss important messages, but waste a lot of time making sure everyone is on the same page.

Indicator #5 Difficult to Upscale or Downscale

Businesses are dynamic. It’s normal to upscale or downscale your business at times, therefore, you have to make sure the changing process is as simple as possible. If you find it costly or time-consuming to add/remove a few lines, the phone system is not sufficient for dynamic businesses.

Now you have briefly reviewed your phone system. Did you see any warning signs in your phone system? What other signs did you see your phone system is holding back your business? Share with us!