Recently, Plantronics introduced the new MDA400 QD Series with advanced call management functionality.mda400

With the advanced audio processors, the Plantronics compatible headsets, and the Plantronics Manager Pro, you are able to manage your call center with analytics and insights right from desk phones and softphones.

Designed for contact center managers, the MDA400 Series highlights its flexible compatibility which allows you to connect with all major desk phones, softphones, and headsets. The MDA400 Series is also ideal for CSR agent training when used with a Y-cable, as well as a great tool for gathering data insights when used with Plantronics Manager Pro.

Key Features:mda400-qd

  • Track analytics and gain insights from both desk phones and softphones with Plantronics Manager Pro
  • Benefit from Plantronics software technology that detects and reports on call events, revealing insights to help make operations run more efficiently
  • Allows customer service representatives to take calls on desk phones or softphones
  • Superior noise and echo cancellation
  • Meets Noise at Work and G616/AAL regulatory compliance
  • Easy-to-use in-line call controls
  • Two variants are available: MDA480 QD for Plantronics standard QD headsets and MDA490 QD for Plantronics digital QD headsets
  • Backed by industry-leading Plantronics Customer Service
    Download the datasheet

This is Plantronics first advanced audio processors to support analytics which is so important to get useful insights and improve your customer experience. The MDA400 QD Series is expected to be available for purchase soon. Stay tuned!
Check out MDA400 QD

If you have a desk phone, then chances are you have a headset. I can’t even imagine someone who still uses their handset at work. It is a thing of the past, and honestly, maybe we should get rid of the handset all together.

Okay, maybe that is going a little too far, but having a headset for your desk is something everyone should (and most likely does) have. It is something that is relatively inexpensive and can make your day flow much easier.

There are all types of headsets out there.  Some people are fine with having a basic wired headset, while other people can’t live without the freedom of going wireless.  The preference comes down a matter of how often you get up and leave your desk, but the differences don’t stop there.

There are even more options available when choosing a headset for your desk at work.  One of the most popular features a headset can have these days is Bluetooth.  Having Bluetooth on your headset allows you to pair devices other than your deskphone.  Other devices like your personal smartphone!

This is an important feature for someone who is in, let’s say, sales and chooses to give out their cell number to clients in order to make themselves more accessible. Perhaps this is something that you might be interested in doing if you have not already done so.

With that in mind, let’s go over how to pair your cell phone to your wireless, Bluetooth headset on your desk.  As an example, we will use the Plantronics Savi w740.plantronics-headset

How to Pair Your Cell Phone to the Plantronics Savi w740

  1. Press down and hold the Bluetooth pairing button for 4 seconds on the Savi base.  A LED indicator will flash red and blue once it is active.  It will remain this way for up to 10 minutes.
  2. Make sure Bluetooth is turned on, on your smartphone and go into Bluetooth search mode.  Select SAVI 7xx from the list of found devices.
  3. If prompted by your smartphone, type 0000 as a passcode.  The LED indicator will turn solid blue on the Savi base when it has an active connection with your smartphone.
  4. While wearing your headset, short press base mobile button on the Savi base.
  5. Dial a test call from your smartphone.
  6. End the call by pressing the call control button on your headset.

And it is as simple as that! If you are familiar with using Bluetooth, then this should be extremely similar to other devices you have paired in the past.  Once you are paired, you just might find that you have become the coolest guy or gal in the office!

Do you have a Plantronics Savi w740 on your desk? If not, does your headset have Bluetooth? What kind of headset is it? We want to know!

10-must-have-portable-speakers

If you are one of the road warriors,  you must know how difficult it is to keep connected with your work on the road without a decent and reliable communication solution. Here we have collected a list of 10 must-have portable speakers that are designed specifically for travelers just like you. Let’s take a look!

p620#1 Plantronics Calisto P620

You can’t travel without a personal Bluetooth conference phone like Plantronics’ Calisto P620. Designed with mobility in mind, the P620 includes a USB adapter for connecting to PCs and laptops and a soft carrying case. This is a portable wireless UC speakerphone that instantly transforms your laptop/ smartphone into a lifelike conferencing device. Check out the P620 datasheet. 

jabra-speak-510#2 Jabra SPEAK 510+ UC

Jabra’s SPEAK 510 speakerphone allows you to make conference calls anywhere on the road. With Bluetooth and USB connectivity, you can connect the Jabra 510 easily to your PC, tablet or smartphone within seconds. This solution features up to 15 hours wireless talk time and remote call control, giving you the flexibility you need. Check out the SPEAK 510 datasheet.

chat170#3 ClearOne Chat 170

The ClearOne Chat 170 is a great deal that gives you full-duplex audio communication with Microsoft Office Communicator 2007. This solution is currently on sale so if you are looking to save more, don’t hesitate! The Chat 170 is a perfect addition to use with your laptops/ PCs via USB for hands-free conversation. It requires no drivers or software to be installed. Check out the Chat 170 datasheet!

#4 Konftel Ego

Konftel. EGO.

The Konftel Ego is a compact and wireless personal speakerphone that delivers lifelike sounds with unique OmniSound® audio technology. This solution is perfect to use for a meeting with a couple colleagues in small rooms or in a hotel room when you are away from the office. The Ego is ideal alternative to a handset that works harmoniously with Skype for Business, Cisco, Avaya Communicator and more. Check out Konftel Ego datasheet.

#5 ClearOne Chat 160clearone-160

A complete full-duplex speakerphone that contains HDConference, the suite of high-performance audio technologies. The ClearOne Chat 160 are easy to pair with multiple VoIP softphones such as Skype. Its advanced automatic level management will make your trip just easier! Check out the Chat 160 datasheet!

#6 Polycom CX 100cx-100

The CX 100 comes with 2 high-quality microphones that offer excellent range for small group conversations. It is a USB-powered speakerphone with dynamic noise reduction and HD voice quality. Very simple to set up and use in seconds!

#7 Jabra SPEAK 810 UC Speakerphonejabra-speak-810

If you are looking for a solution that not only gives you an easy collaboration but also a quick setup process, Jabra’s SPEAK 810 speakerphone will be your go-to solution. This device is designed for simple use and easy conversation. The excellent sound provides a natural call feel with no feedback or echo.

#8 Plantronics Calisto 610calisto_610-png-pagespeed-ce-9y-ah1jjow

Looking for a worry-free solution? Choose the Plantronics Calisto 610, a portable USB speakerphone that comes with a 2-year limited warranty. This solution provides premium audio with echo cancellation and Omnidirectional microphone for 360-degree microphone pickup. It is ideal for team calls within small groups anywhere anytime.

#9 Logitech P710elogitech-p710e

The Logitech P710e is another great choice when it comes to making a conference call on the road. A 15-hour life battery and USB and Bluetooth connectivity give you a peace of mind traveling without a power supply. I personally love its integrated mobile device stand that enables shake-free video calls and hands-free access to the screen (perfect for multi-taskers like you and me!). Download the P710e datasheet.

#10 Sennheiser SP 10 MLsennheiser-sp-10-ml

The Sennheiser SP ML 10 Speakerphone is a multiple product awards winner in 2014. This device is the answer to easy management and high voice quality. Users love this long lasting wireless device that gives you up to 20 hours talk time without worrying about the low battery. The Sennheiser SP 10 ML is also Skype for Business certified which ensures you an outstanding communication experience when pairing with the Skype for Business. Check out the datasheet!

Are you a road warrior? What’s your must-bring device on the road? Share with us!

After a long wait time, the headset you ordered has finally arrived. You can’t wait to open the box and try it with your VoIP phone but only find that it doesn’t work with your phone!

Urgh…..how frustrating.  Luckily, your apprehension has been heard!

 

a-guide-to-voip-headset-and-phone-compatibility-2The VoIP Supply team has created a comprehensive VoIP Phone & Headset Compatibility Guide to lead you to your right solutions within seconds. This guide covers top brands of VoIP phones and headsets including Grandstream, Cisco, Polycom, Sangoma, Yealink, Snom, Mitel, Digium, Jabra, Plantronics, Sennheiser, and VXi. Best of all, it’s FREE to download! Check it out today.

  • Learn the compatibility of IP phones and headsets
  • Explore ways of connectivity between IP phones and headsets
  • Learn product options for VoIP phones and headsets
  • Gain valuable insights to make the right purchase decision!

Fill out the form below to download:



Everyone knows by now that the way we work has changed from the past. The days of having to be in the office all the time or waiting a full day for a response to an email are long gone. Now, more than ever, people are bringing their office with them on the go, and now responding to important messages can be almost instantaneous.

We are able to achieve this style of work largely because of the popular BYOD trend that has been taking over businesses. Tons of new gadgets are coming out faster than we can buy them, which has made working from home or on the road simple. It seems that even with all of these new toys there will always be some reason to show up to the office every now and again. Wait. Is there?

One thing that comes to mind when I think of having to be in the office is for a conference. Not being present for a big meeting or a big company decision seems somewhat unprofessional. But then I think about it more, and well, nope.

It is a new age of business, and with video conferencing becoming more popular, it seems like just hearing your voice or seeing you on a screen is 100% acceptable these days. You really don’t have to be present for a conference. Especially if you are one of the many road warriors that are out there.

Calisto P620If you have been living under a rock, then allow me to have the opportunity to blow your mind and tell you that there are personal and portable conference phones! Most of these are Bluetooth, can plug into up to your laptop, and fit in the palm of your hand!

If you find yourself on the road a lot, but still need to be involved in conference room meetings, then this is something you will want to look into. Or if you haven’t been living under a rock, this might be something you already have.

For this blog, we are going to take a look at the Plantronics Calisto P620. This is a popular portable conference phone that delivers. This was designed with mobility in mind and is a must-have for when you need to be on a conference call in say, your hotel room.

 

How to Read Battery Life on the Plantronics Calisto P620

When fully charged, the Calisto P620 offers up to 6 hours of talk time bust just like anything else, the more you use it, the more the battery will drain. So how can you tell how much battery life is left in your Calisto P620? The flashing red LED on the unit will let you know how low your battery is by how many times it flashes in a cycle! Here’s what I mean:

  1. If you have 2 to 6 hours of talk time, the Calisto P620 will flash red once.
  2. If you have less than 2 hours of talk time remaining, the Calisto P620 will flash twice.
  3. If you have less than 30 minutes of talk time remaining, then you will see three flashes.

If you do in fact see the red LED flashing in threes then it is time to charge! If you are in a pinch, you can plug the Calisto P620 into your laptop via USB to charge as well! Because we all know that keeping anything portable charged is extremely important!

Are you a road warrior? Do you use the Plantronics Calisto P620? If not, what do you use for your portable conference phone? We want to know!

The VoIP industry continues to explode with growth globally and the results are big news updates from some of the top players in the Voice over Internet Protocol space.  VoIP Supply is North America’s leading VoIP solutions provider and brings you the latest news in VoIP!

VoIP Supply Marketing Supervisor Mary Cheney reveals some big VoIP news regarding Vtech’s acquisition of Snom, the new WiFi access point released by Grandstream (GWN7610), VoIP Supply’s big win at Nextcon16 and more.

This VoIP News Update also includes your chance to win a Plantronics Voyager Edge! Click for details on how to enter the Plantronics Voyager Edge sweepstakes. (Spoiler Alert: These details are at point 3:40 in the video above!)

 

Plantronics Blackwire C725 USB Headset
The Blackwire 725 USB headset offers Active Noise Canceling technology, hi-fi stereo performance and all-day comfort so you can tune into work, and tune out noise. – Plantronics

What is it?

The Plantronics C725 series is a USB binaural headset with tremendous noise canceling abilities.

This is the newest and most advanced headset for PC use that Plantronics has ever released.

Plantronics produced a UC version, C725, and also a Microsoft Lync certified version, C725-M.

Whether you’re at your computer using a third party softphone or running Microsoft Lync there is a version for you.

The USB headset offers Smart Sensor technology which allows the user to answer a call by simply putting on the headset and end the call by removing the headset.

Some of the features include but are not limited to;

  • Dual Ear pad design
  • 2 year limited warranty through Plantronics
  • Microsoft Lync compatibility with C725-M model
  • Active Noise Canceling technology

Who is it for?

With dual connectivity, PC and Bluetooth, the Blackwire C725 fits the desk worker and the mobile user.

With comfort enhancements and noise canceling technology these headsets appeal to the call center user who will be wearing this headset for extended periods of time while around other employees.

Don’t forget about the useful traveling case that this headset comes with for the times that you need to take it on the road or home with you.

12-23-2014 2-13-43 PM

Thanks to all of our wonderful, loyal customers, we’ve had another great year here at VoIP Supply.

As our way of returning the favor we’d like to pass along some VoIP Holiday Specials.

Limited Quantities, Offers Good Until December 31st

Going on now until December 31, 2014 there are limited quantities available for these deals on top brands like Aastra, Cisco, Grandstream, Jabra, Plantronics on devices such as:

  • VoIP Headsets
  • VoIP Phones,
  • Webcams
  • USB Speakerphones,
  • And more…

VoIP Deals

If you need help or have any questions about availability, talk to one of our friendly reps by calling toll-free 800-398-8647

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Plantronics EncorePro HW500
Plantronics EncorePro HW500 Series has several wearing styles

They’re here, they’re clear, get used to being able to hear.

The new Plantronics EncorePro HW500 Series of customer service headsets are now available at VoIP Supply.

This latest generation of EncorePro headsets takes what made some of Plantronics’ other models so popular and offers modern upgrades that make them more enjoyable and reliable for all day use in call centers and offices.

These are design upgrades that you can feel and hear, as explained in this video:

OSHA Noise at Work – Protect Your Hearing

If you spend the entire day struggling to hear the person that you’re on the phone with then you’re going to get fatigued, you’ll probably try turning up the volume which could damage your hearing, and you’ll be less productive if you’re wasting time asking someone to repeat themselves.

EncorePro HW500 Series is, in addition to being more comfortable, safer too.

These headsets meeet the OSHA Noise at Work or, Occupational Noise Exposure regulations which is accomplished in a couple of ways:

  • SoundGuard Technology:  Provides acoustic limiting to prevent noise spikes and protection against dangerous decibel levels.
  • Wideband Audio:  This feature provides a natural sounding conversation so that you can clearly and efficiently hear the person that you’re speaking with the first time.

Four Models, Several Wearing Styles

The EncorePro HW500 Series includes four different models:

Since these are corded headsets, the EncorePro comes with Quick Disconnect cords so that you can quickly walk away from your desk and/or reconnect to any other compatible PC or desk phone.

Click here to learn more from the Plantronics EncorePro HW500 Datasheet.

3 Styles and Lightweight Comfort for Lots of Ear Shapes