When it comes to Bluetooth connections, one of the biggest concerns most VoIP users have is security. Bluetooth connectivity seems to be a vulnerable point of access that unwanted identity or data theft could get in your system. Can a Bluetooth headset be used without the risk of being eavesdropped? Let’s find out.

Bluetooth security can be divided into three procedures: Pairing, Authentication, and Encryption. This mechanism protects your device from malicious third parties from accessing the data that’s transferred between multiple devices.

 

Bluetooth Security Mechanism

Pairing is the initial setup process that can only be done through physical access to the devices. Once the devices are paired, a secret shared key is stored and will be used for the authentication and encryption processes.  

Authentication is a process to make sure that the other device you paired with really belongs to the trusted devices. A shared key is used to confirm this.

Encryption is to make the data transmitted between two devices only readable for authorized receivers. Data is encrypted by the sender using an encryption algorithm and then the receiver will decrypt the data back to its original format based on the same algorithm.

So, is Bluetooth connection secure? The risk of unauthorized access is actually pretty low with these three layers of protection. Even if an intruder can gain physical access to your device, it is almost impossible to access conversations taken place between the paired devices!

Jabra has a wide variety of Bluetooth headset options available that are highly secure and very easy to use including their EVOLVE UC Series, Stealth UC Series, and more. Check out the common security types and how they are handled by Jabra’s headsets:

Download Jarba’s Bluetooth Security white paper here.

Follow the links below to learn more about Bluetooth technology or Bluetooth headsets:

Recently, Plantronics introduced the new MDA400 QD Series with advanced call management functionality.mda400

With the advanced audio processors, the Plantronics compatible headsets, and the Plantronics Manager Pro, you are able to manage your call center with analytics and insights right from desk phones and softphones.

Designed for contact center managers, the MDA400 Series highlights its flexible compatibility which allows you to connect with all major desk phones, softphones, and headsets. The MDA400 Series is also ideal for CSR agent training when used with a Y-cable, as well as a great tool for gathering data insights when used with Plantronics Manager Pro.

Key Features:mda400-qd

  • Track analytics and gain insights from both desk phones and softphones with Plantronics Manager Pro
  • Benefit from Plantronics software technology that detects and reports on call events, revealing insights to help make operations run more efficiently
  • Allows customer service representatives to take calls on desk phones or softphones
  • Superior noise and echo cancellation
  • Meets Noise at Work and G616/AAL regulatory compliance
  • Easy-to-use in-line call controls
  • Two variants are available: MDA480 QD for Plantronics standard QD headsets and MDA490 QD for Plantronics digital QD headsets
  • Backed by industry-leading Plantronics Customer Service
    Download the datasheet

This is Plantronics first advanced audio processors to support analytics which is so important to get useful insights and improve your customer experience. The MDA400 QD Series is expected to be available for purchase soon. Stay tuned!
Check out MDA400 QD

After a long wait time, the headset you ordered has finally arrived. You can’t wait to open the box and try it with your VoIP phone but only find that it doesn’t work with your phone!

Urgh…..how frustrating.  Luckily, your apprehension has been heard!

 

a-guide-to-voip-headset-and-phone-compatibility-2The VoIP Supply team has created a comprehensive VoIP Phone & Headset Compatibility Guide to lead you to your right solutions within seconds. This guide covers top brands of VoIP phones and headsets including Grandstream, Cisco, Polycom, Sangoma, Yealink, Snom, Mitel, Digium, Jabra, Plantronics, Sennheiser, and VXi. Best of all, it’s FREE to download! Check it out today.

  • Learn the compatibility of IP phones and headsets
  • Explore ways of connectivity between IP phones and headsets
  • Learn product options for VoIP phones and headsets
  • Gain valuable insights to make the right purchase decision!

Fill out the form below to download: