Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Is The Polycom IP 7000 Phone Compatible with a Shortel Phone System? Today, we have more new real questions and answers from VoIP users just like you.  

What is the difference between the Sangoma’s FreePBX system and the PBXact?

Q: What is the difference between the Sangoma’s FreePBX system and the PBXact?

A: PBXact is the commercial version of FreePBX. It’s a more robust platform with an easier-to-configure interface. It comes pre-loaded with some modules that are add-ons with the FreePBX. Also, it features the Zulu UC application.

PBXact is based on Sangoma’s FreePBX, but different in the following way:

  • More secure as the firmware is more tightly managed
  • Include most of the commercial add-ons of FreePBX
  • More intuitive web GUI

Sangoma PBXact phone system is also offered in software and hardware options.

Q: Will these systems work with POTS lines?

A: They will, you can load either an analog card or use a VoIP gateway for incoming calls


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Xorcom CompletePBX 5.0.39 Phone system management now includes a new task manager and scheduled backups (Admin -> System Settings -> Task Manager)!

The Task Manager controls the running of predefined tasks, either Ad-hoc scheduled or recurring. Now you are able to set script parameters by the user and a single script can be used by different tasks with different parameters.

Additionally, this version also includes intra-company outbound route which passes the internal caller ID to the next destination as is. (PBX -> External -> Outbound Routes)

Check out some fixes:

  • Unix time shown instead of system time in Reports -> Status -> Registration.
  • Fax detection failed to work on SIP trunks behind NAT in certain carrier setups.
  • The inbound route with the outbound route as destination always chooses the first option when more than one is available.  
  • When adding DID from Extension module, the new inbound route will use MOH None ( Ringback ).

Learn more about Xorcom CompletePBX solutions HERE!

We are halfway through the Samgoma Cloud 9 webinar series! The Cloud 9 is a webinar series co-hosted by VoIP Supply and Sangoma that includes 9 webinars with various must-learn VoIP Cloud Service topics. This is a unique opportunity for all of you who are interested in learning effectively about in-depth VoIP in a timely manner.

Also, you will be entered to win One s500 IP Phone (worth $149) when you register & attend all 5 webinars. Five winners will be selected!

What are the Topics?

Feb. 20, 2018         Zulu: Much More Than a Softphone

March 6, 2018       SIPStation: How it Will Grow Your Business?

March 20, 2018     FaxStation: Faxing Without a Fax Machine

April 5, 2018          User Control Panel for PBXact and FreePBX

April 26, 2018        Sangoma Solutions: How do They All Connect?

Missed some Cloud 9 webinars? Check out the useful Q&A session here!
Sign Me Up Now!

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. Recently we get a lot of VoIP hardware and VoIP service questions through our chat support and would like to share the answers with all of you who might have the same questions.

In the previous Mom’s calling Q&A series, we have discussed: Configuration for VVX300 to Disable Do Not Disturb (DND) Key

Today, we have more new questions and answers for you. Check it out!

What is the most basic setup for a full-featured VoIP system?

Q: What is the most basic setup for a full-featured, Unified Communications system? I am looking for an on-premise system with some kind of mobile phone integration for starters like SMS and email. Is there a go-anywhere bundle?

A: An on-premise system would typically entail a PBX of sorts (the core of your network). The phone system runs into the PBX then typically through a network switch or router then to the phones. Click here take a look at this diagram, this is a very basic idea.

Most of our VoIP providers come with a mobile app which allows you to utilize your service remotely on your cell phone. In this scenario, you would go with a hosted provider, not an on-premise solution. I would recommend a hosted service that eliminates the need to purchase hardware upfront and you don’t need to be held responsible for any management or updates. We work with multiple industry-leading VoIP Service providers and they are fairly inexpensive to get you started. For a hosted service, it would be roughly $20 per user a month.

First, you would settle on a provider and then confirm phones compatible with their service.


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

Note: This is an update post for Sangoma’s PBXact UC Appliances Comparison – Choose a Right Phone System

We wrote a post about Sangoma’s PBXact UC appliances comparison back in June 2017. This month, Sangoma has added two more unique UC appliances to their PBXact suite, the PBXact 25 & the PBXact 400, to give you and your customers more flexible options to accommodate business needs! Let’s find out what they are all about!

PBXact UC 25

Equipped with only 25 user licenses and up to 25 user extensions, the PBXact UC 25 is as far the smallest PBXact appliances at the lowest price point.

It is a popular selection for small businesses that are looking for a smaller scale and simple solution! Same as the PBXact 40, the PBXact 25 comes with 4x GB Ethernet ports and 3x USB ports, giving you flexible connectivity options.

A unique feature set:

  • Tabletop and Wall Mount with included bracket
  • 4 Onboard GIG Network Ports
  • Single 120GB SSD drive
  • Quad Core Processor
  • 2 GB of Memory

See PBXact 25 Datasheet

PBXact UC 400 

Featuring 400 licenses and up to 150 simultaneous calls with 6x GB Ethernet Ports, the PBXact 400 is ideal for busy contact center or enterprise office deployments that demand higher productivity and employee collaboration.

This module also comes with 4 PCI express slots for PSTN cards just like the PBXact 1000. This new appliance is a great alternative solution for the PBXact 300 which has already been discontinued.

A unique feature set:

  • Supports 400 Extensions / Users & 150 Simultaneous Calls
  • Open SIP Trunk & PSTN Integration
  • Built-in Auto-provisioning with Sangoma IP Phones Including 3rd Party Options
  • Mobility & CRM Integration
  • Console Web GUI SSH
  • 4 PCI Express Slots for PSTN Cards

See PBXact UC 400 Datasheet

Looking at a whole picture, whether you are a small business, branch offices, call center, or enterprises, Sangoma’s PBXact UC Series has you covered! Check the comparison chart again to compare all the appliances in one place!

For more information or questions, please visit the product page or contact one of our VOIP experts at 1-800-398-8647 today!Shop PBXact UC Appliances

I’ll admit it. The term “Software Defined” or “SD” is as big a buzz phrase as “The Cloud.” I’m not a huge fan of buzz nomenclature, but sometimes it is the best way to describe a concept in a familiar way, especially when discussing technology. If I were playing devil’s advocate, I’d ask: Isn’t everything software defined? Yes, mostly it is, but when you say SD, or SDN (software defined networking), you imply a new iteration of conventional thinking. A new way of doing things, a more flexible, better way.
No longer are we bound to the holy gospel of Cisco, or dedicated internet circuits. We can do things with more intelligent, dynamic, and overall thoughtful methods. Gone will be the days of individually configuring routers and switches because they will all be centrally managed and monitored. Yes, Cisco already participates in SDN, but I’d argue that it’s not always affordable for the average SMB.

Software Defined WAN (SD-WAN) is a concept of centrally connecting and managing multiple sites or branches using a variety of internet connections. For example: DOCSIS (cable modem), 3G/4G, or line of sight wireless. The internet is to reduce dependency on technologies like multi-protocol label switching, which traditionally required leased lines from the same provider. If you’ve had to purchase one, you know that leased/dedicated lines are expensive. You can use SD-WAN to augment an existing MPLS connection or discard it all together which will generate significant savings for your business.

SD-WAN (also referred to as vMPLS) is a feature on services like SimpleWan and can be utilized on their cloud based controller. When you purchase a firewall from them and a subscription to their service, you achieve a single sight picture of your entire network regardless of how many branches you have. Also, I’d like to re-emphasize that SimpleWan, and subsequently SD-WAN is carrier agnostic. So, it does not matter if you have multiple locations from one end of town to the other, or from New York, to Beijing. As long as the devices can connect to SimpleWan, you have a singular infrastructure with potentially very diverse internet connection methods.

security-imageYou might be thinking: Why not just use VPNs? Well, you are, but with SD-WAN you’re using a variety of technologies that perform the configuration for you, and establish redundant meshed paths that can decide which direction to send traffic based on bandwidth. Like I said before, SD is a new iteration of the conventional.

What does any of this have to do with VoIP? Well, if you’ve read ANYTHING regarding SIP and NAT, you’ve found out they don’t traditionally get along. Leveraging SD-WAN allows you to bypass any NAT traversal increasing your success with two-way audio. A SIP phone is much happier when it can talk to another local IP and the other end. I’d also be remiss in not mentioning that Quality of Service (QoS) in an integral part of SD-WAN which can prioritize voice and video applications.

Give SD-WAN (from SimpleWan) a chance if you’re considering cutting the cord from your expensive MPLS circuits. As always, thanks for reading and happy VoIPing!

cloud-computing-1989339_1280Make no mistake, almost everything is becoming a cloud based service. Still running Exchange? You’re living in the past, my friend. Phone systems are, of course, no different. While I’ll maintain there are huge advantages to running an on-prem system (mostly cost and low latency), there are a lot of conveniences of having your system in the cloud. Now, when I say cloud, I am referring to platforms like Microsoft Azure and Amazon Web Services for this specific post.

Let’s talk a little about the conveniences of a cloud hosted phone system. First, it makes deploying remote phones a much easier process, mostly because every phone is now remote. It also allows anyone traveling abroad to bring their phone with them, and with Internet access, they can make calls from Singapore as if they were calling from Buffalo, New York (for example) with no international toll charges. Of course, you can always call extension to extension for zero cost. That’s a pretty amazing concept.

You might be thinking, this can all be done with an on-prem system as well, and you’d be right, but why poke holes in your corporate firewall, and subject yourself to the fun of NAT traversal if you don’t need to? You can also accomplish redundancy with an on-premise system, but you will lack the flexibility of providing multi-region connectivity and redundancy (because it’s in the same building), which is what the above-mentioned cloud services can provide.

Why is multi-region connectivity important? Well, if you’ve been reading the news lately, you’ve probably heard that Amazon dropped an entire region for a couple of hours causing mass panic, and the zombie apocalypse (not really). This is the risk you take in exchange for convenience when you place an application or service in the cloud, but when you distribute that application or service across multiple regions, you mitigate that risk significantly. Some businesses went down entirely because they stuck all of their eggs into one basket (region).

It should be known that regions in these cloud services are treated as completely siloed entities. Instances in one region, cannot simply ping an instance in another region via local IP address, even if they are on the same Amazon, or Azure account. For that, you need some sort of connector, like a VPN. Be aware, however, this is accomplished differently based on what service you are using.

Amazon Web Services, for example, does not have any built-in tools at this time to connect regions together. If you’re planning on deploying FreePBX in both Oregon, and Virginia for redundancy, you’ll need to create a VPN between the two systems with your own virtual appliance so that they can exchange configurations. This should not be confused with Sangoma’s High Availability module for FreePBX, as that requires two systems to be on the same subnet with very low latency between them.

Microsoft Azure, DOES provide the ability to create a region-to-region VPN without using a 3rd party VPN concentrator, and with my experience, the more natively supported tools and services you use, the better things work overall. Truthfully, a VPN may not always be necessary, but that will be dependent on the specific phone system, and how it prefers to communicate with its slave or warm spare. It generally isn’t a bad thing to have regardless.

Before I get more into the strategy of multi-region redundancy, I’d be remiss not to mention a second option, which is connecting either Microsoft Azure, or Amazon Web Services to your local corporate network. Both services, have native tools to create a VPN to your network, provided you have a compatible firewall on your side of the equation. In this scenario, you would have a system on your local network, with a warm spare in the cloud, which can talk local IP to local IP. This option isn’t as flexible as moving all phone system communications to the cloud, but would still provide redundancy in the event your on-prem system goes down, but you still have a live Internet connection to your building. If your entire network takes a nose dive, you are SOL.

Strategy: I originally had the idea (when writing this post) of testing Wazo’s built in high availability module, but I found that just installing the platform on Amazon was so incredibly difficult and an inconsistent process that I just gave up. Back when it was called Xivo, I tested high availability and it worked great. It didn’t work as well as Sangoma’s High Availability module, but it did a decent enough job. The way that it works (or worked), is by moving the configuration from the master system to the slave via a secure tunnel, then it would synchronize and shut down Asterisk on the slave. Its job would then be to continuously ping the master, and in the event, the master was unresponsive, start Asterisk, and bring up the SIP trunks. The only thing you’d have to worry about is registering all of your phones to the slave PBX. That can be automated by using IP phones with a secondary SIP server.

>Sangoma Gateways and Analog/Digital CardsSo, because Wazo was such a PITA, I decided to go with something more mature in the open source space for this post, FreePBX. FreePBX can be configured as a warm spare similarly to Wazo, but it isn’t as automated of a process. Take a look here, to see what’s involved in the basic setup. You will STILL employ IP phones with a secondary SIP server (>Sangoma’s phones do this BTW). Like WAZO, a transfer of the configuration is sent to the warm spare in the opposite region via a secure tunnel, but the difference is in the synchronization. Wazo will instantly synchronize, but FreePBX will require a restore to be performed, which can be automated. You will also need to exclude changing the network settings on the warm spare. We aren’t exactly replacing the production system, we are just providing an alternate for phones to register to. The only intervention that should be required in the event of a failover is activating the SIP trunks (because you would have chosen to turn them off in the warm spare’s restore).

To summarize: When your production phone system has an issue and goes down, your IP phones will attempt to register to the secondary SIP server (via public IP address), which resides in another region (using either Azure, or Amazon). To complete the failover, you will need to log into the warm spare, which has now become the production system, and enable the SIP trunks. Within a reasonably quick period of time, calls in and out will occur as if nothing happened.

While this all works, the primary challenge is the timing of the synchronization between systems since it is not instantaneous. Logically, you’ll want to back and restore to the warm space nightly, but if a lot of changes are expected on a system daily, you may want to schedule that more frequently.

If you plan on deploying your phone system to the cloud, and redundancy is going to be an important priority, well then, I hope I gave you something to think about. Stay tuned for my upcoming post on creating a quick and easy VPN between Amazon Web Services regions.

Happy VoIPing!

Cloud Phone Systems by Cloudspan


As the cost of school supplies, textbooks, technology equipment, and other related expenses continue to increase, many educational institutions are looking for a way to reduce their costs – switching to a VoIP system can help you achieve that goal. While a lower monthly bill is the most common reason for deploying a VoIP system, there’s a lot of other benefits you may not have noticed yet. Therefore, today we are going to walk you through some of the popular VoIP service benefits that education institutions love!

#1 Minimum Maintenance

With a hosted VoIP system, you don’t need an IT staff to maintain your phone system. Your service provider will be responsible for the system maintenance, monitoring, and management. Simple house your phones and the VoIP service provider will deliver your VoIP service through the Internet connection.

#2 Easy to Set Up

A hosted VoIP system requires minimal VoIP hardware and low upfront costs. Therefore, it’s easy to set up and get started (usually takes a few hours). Setting up a phone system quickly is a big benefit for schools who can’t close down too long during semesters.

#3 Unified Communications System

You would love unified communications if you have students or faculty in a remote area. With a unified communication system, conducting a virtual seminar/class becomes an easy piece. Schools are able to connect students, faculty, parents from different channels (social media, apps, email, instant message, etc.) into one single system.

intercom #4 Paging/ Intercom Support

Paging and intercom support help educational institutions communicate efficiently especially during an emergency event. The integration of intercom and your VoIP system allows you to make important announcements right from your phone device.

#5 Phone Features

A VoIP system has a lot of potentials. Here we list out some of the popular features most school systems take advantage of:

  • Announcements – make announcements about school events, schedule changed, or an emergency.
  • Conferencing – conduct faculty meetings over telephones.phone-features
  • Auto Attendant – set automatic professional greetings and direct callers to the specific routing options.
  • Call Recording – record all important calls with parents, students, or faculty.
  • Call Park – place calls into specific parking locations such as classrooms or offices andpickup the call when you arrive the location.
  • Call Queuing – organize different school departments into queues so that callers can be routed to the right place.
  • Find me/ Follow me call routing – control how your calls are directed even when you are not at the school office.
  • Learn more.

Is your educational organization using a VoIP system? What do you benefit from it? Share with us!