The communication expenses remain the top expense list for most of the hotel businesses despite that more hotel guests are using personal mobile devices than ever before. In order for hotels to survive and become competitive in the hospitality industry, switching to a VoIP system becomes a wise choice in terms of cost savings, work efficiency, and customer experience.

Recently, I have received some inquiries from customers about the 3CX hotel module and the Xorcom Complete Concierge. They were interested in learning about their features, highlights, and the differences between these two solutions. So, let’s dive in together!

3cx thumbThe 3CX Hotel Module 

The Hotel PBX is designed for hospitality environments which enable functions such as guest Check In and Check Out, setting guest extensions to Do No Disturb (DND), and allowing housekeeping to set room status through their phones. See the complete 3CX Hotel Module Feature list.

If you are looking for a low cost and easy-to-manage PBX solution, the 3CX Hotel Module will be ideal for you. This solution runs on mainstream operating systems with little required training and you are able to leverage existing hardware, wiring, and low cost open standard hardware. The 3CX Hotel PBX also integrates with PMS system to ensure that all staff can perform most functions within the Hotel Management Software. See a list of PMS systems that the 3CX Hotel PBX works with!

Access to 3CX Datasheet

Access to 3CX Phone System Brochure

XorcomThe Xorcom Complete Concierge

Similar to the 3CX Hotel Module, the Xorcom Hotel IP PBX system also utilizes existing infrastructure and provides advanced phone features to improve the business process in the hospitality sector. The Complete Concierge PMS interface supports a wide range of PMS systems to ensure a smooth process for check-in/check-out, reporting room status and managing wakeup calls. Check out the Complete Concierge Feature List here!

With the ability to administer large numbers of analog extensions side by side with VoIP extensions and trunks, the Xorcom Complete Concierge is ideal for hotels with existing analog infrastructure to the rooms.

Access to Xorcom Complete Concierge User Guide

The 3CX Hotel Module and the Xorcom Complete Concierge both offer a variety of useful features. Use the comparison chart below to compare their similar features side by side!


Do you have more questions about the PBX solutions for the hospitality industry? Give me a call at 716-531-4318! I will be happy to help you find the best VoIP system for your business.

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, configuration, and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Block Caller ID on a SIP Trunk

Q: I have a customer with a Xorcom XR1000 IP PBX. Because they are a social service agency helping battered women they would like to block incoming and outgoing caller ID on a SIP trunk.

What would be the easiest way to do that?

Is there a way to send an anonymous or unavailable in the outbound caller ID only?

A: That will be a function of their phone service provider, and I would recommend they contact them and make sure that’s a supported option.

You can try changing your outbound caller ID but you need to know if your SIP provider is overwriting that when the call hits their system.

They will probably need to add substitution rule on their side.

With some providers, you can remove the outbound caller ID field in your trunk to achieve an “unknown” caller ID, but as I previously mentioned, it’s very much a function of your SIP provider.

How to put a DTMF pause on a VoIP SIP system

Q: I’m trying to put in a pause or delay when using a DSS key for either the 3CXPhone CTI mode or Fanvil VoIP phone.

What I’m trying to accomplish is that so when I call a number and get their auto-attendant (AA), I can bypass it and dial an extension.

Is there a way of programming a custom dial to send it in pieces via 3CX through an extension or, something like that?

A: Pauses generally aren’t seen in SIP systems because all digits are sent at once.

It’s probably possible with some custom programming of a softphone, but it’s not a standard supported feature.

3CX might have a better suggestion or a custom solution. Doing a DTMF pause is a pretty asked for a feature that doesn’t really exist anymore in VoIP.

3CX has a paid support option so, if you’ve purchased that, absolutely take advantage of it. But, they also have a ticketing system (email support) which is free via

What's the warranty on a Polycom handset?

Q:  The Polycom IP 650 handset mouthpiece on one of the units failed. The other end can barely hear the person talking into the handset.

The earpiece seems to work fine. I swapped handsets with another unit, and the good handset works fine on the same phone, and the bad handset does not work on the other phone.

I am trying to get information if that is covered by the manufacturer’s warranty.

A: We honor a 1-year warranty with new phone purchases. We’ve located a replacement handset and are sending you another one.

When you get the new handset, don’t worry about sending back the defective handset, just be kind enough to recycle it.


That’s all for this week, stay tuned for next week’s VoIP Q & A.


How to solve problems with VoIP
When you’re in the market for a new VoIP system there are many questions that need to be answered, starting with:

  • Would you like to go with hosted service or an on premise system?
  • What software platform would you like?
  • What kinds of features do you need?
  • Does every employee need a desk phone or, can they use softphones?

And depending on where you are in the process, you may not even know what some of these things are.

We Can Help

Here at VoIP Supply we are here to help with plenty of:

  • Learning documents,
  • Case studies,
  • And our one-of-a-kind sales staff with knowledge on all types of systems and deployments.

Case Studies

I would like to share a case study with you that VoIP Supply and Xorcom completed together with Chabot Space & Science Center. We were able to deploy a Xorcom XR2074 along with Yealink phones.

The customer defined what needs he was looking and we needed to find a cost-effective solution because the center is a non-profit organization.

Check out the entire case study here.

VoIP Supply and Xorcom Chabot Space and Science Center Case Study
Download the VoIP Supply and Xorcom Case Study

Educational Guides

A valuable piece of education that VoIP Supply has created for our users is our Buyer’s Guides! These guides have laid out the entire process of choosing a VoIP system down to the last piece of equipment you will need.

We have created 9 guides so far and are in the process of creating more. Some of the guides include:

Basic VoIP Deployment
Learn about basic VoIP deployments like this one in our Buyer’s Guides

Be sure to check out all the VoIP Supply Buyer’s Guides. If you don’t see a document that you’re looking for please email me directly and I would be happy to get you the information you would need.

As always, feel free to reach out to our staff at VoIP Supply by phone at 800.398.VoIP.

New Call-to-action

IT Expo West 2014 is over but Xorcom has shared a couple great recap interviews that explain two of their solutions:

  • New, soon-to-be-released Xorcom CompletePBX Version 4.5 that will offer stronger security features and an open source endpoint manager
  • Xorcom Orion Video Conferencing for SMBs that’s affordable and reliable

Xorcom Orion Video Conferencing for Small Businesses

Via Xorcom

Michael Taylor (center), VoIP Engineer at VoIP Supply Receives Xorcom Certification

We’re proud to announce that VoIP Supply is now a Xorcom Certified Dealer for Complete PBX Solutions.

Thanks to Michael Taylor (pictured above) our VoIP Engineer putting in all the hard work at the Xorcom technical training class.

We’re not sure what was harder for him the three days of in-depth training to learn all the details of Xorcom PBX installation, programming, and troubleshooting or being able to avoid all the distractions of the class location, Las Vegas.

If you’re not familiar with Xorcom the company was founded in 2004 and they focus on business telephony solutions for both VoIP and traditional PSTN. Xorcom products are based on Asterisk®, the open-source communication software used worldwide, for a flexible range of PBX solutions.

Taylor’s hands-on Xorcom training provided him with real-world application knowledge which means we that we not only provide you with the best first-level technical support but we can also help you:

  • Determine your communication needs and suggest the best Xorcom solution based on your line usage, infrastructure, and employee habits.
  • Streamline your phone system implementation process.
  • Ensure optimal phone up-time by securing the phone system.
  • Improve your overall user experience by providing communication efficiency suggestions.

Xorcom CompletePBX systems are pre-configured so they’re ready to use right out-of-the-box and they’ll give your single office/home office (SOHO), small and medium-sized business (SMB), or enterprise level applications lots of flexibility based on call management, Unified Communications (UC), and strong standard features.

Xorcom Case Study

How does a Xorcom PBX work in the real world?

This Chabot Space and Science Center case study is a good example of an application where cost and licensing fees were an issue. The customer was also going to install the solution themselves so they needed an Asterisk® solution that would work right out of the box and make calls straight away:

Extensive research into IP-based systems led Mr. dosRemedios to Asterisk®-based systems and he tried a test system, using trixbox CE and two Grandstream handsets. He liked what he was able to do, and so he looked for a turnkey system using Asterisk® at its core, and came across Xorcom and the Astribank concept. Because Mr. dosRemedios is the sole support for telephony at Chabot, his greatest concern was getting help configuring the system. So he contacted a local Xorcom reseller and soon realized that he could probably do everything himself.

Mr. dosRemedios chose a Xorcom XR2074 PBX with 1 PRI port, 8 FXO ports, and 16 FXS ports; with RAID (dual hard drive for redundancy), Rapid Recovery (for backup and restore
of the entire PBX), Yealink T20P handsets, and some premises cabling to fulfill the requirements. Deployment was performed in-house over a period of five weeks…The PBX installed without a hitch; Mr. dosRemedios connected four landlines to the FXO ports, and a couple of phones to the POE switch and was able to make calls the same day! He’s currently preparing to deploy the remaining 108 phones to run in parallel to the old PBX until the day he can move the PRI over to the Xorcom box.

Download the full case study here.

Xorcom was founded in 2004 as a privately-held IP-PBX manufacturer.

Taking full advantage of the Asterisk® Open Source IP-PBX platform, Xorcom offers the hotel industry, business enterprises, and government agencies a powerful and flexible telephony platform.

If you’ve been thinking of using Xorcom for your application, you should watch their newest video (above) which explains, in a nutshell, all of their sophisticated features such as:

  • Desktop call management, recording and monitoring
  • Visual voicemail
  • Virtual fax
  • Conference bridges
  • fhref

  • Auto attendants
  • Remote employee connectivity
  • Advanced intrusion detection and security alerts

Xorcom states that their products “offer automated fail-over for both the IP-PBX and telephony interfaces, easy integration with third-party products, central browser-based management and much more.”

Need Xorcom Help?

Need help getting a Xorcom system up and running?

Talk to one of our VoIP sales reps today by calling 800-398-8647 or click here for our Xorcom VoIP and Unified Communications options.