How to put a call from cordless phone on hold and pick up from the base phone?

June 15, 2016 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post- sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How Do I Register Cisco Phones on Switchvox Device. Today, we have more new real questions and answers from VoIP users just like you.

How to put a call from cordless phone on hold and pick up from the base phone?

Q: Is is possible to have a cordless phone (Panasonic KX-TGP600) tied to a based phone where you take a call on the cordless phone and put the call on hold and see the call on hold on the based phone to access the call?

A: You can use park zones in most phone systems to place a call on a system with “hold” and then pick up the call on the park zone. A desk phone can usually have a key that is lit or unlit based on if there is a call on park. With an Asterisk system, you could transfer the ball between phones with a transfer button or dial ## for a blind transfer. You can also park the call like I mentioned above. You would need to add a BLF (busy lamp field) on your Polycom for the park zone.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

VoIP Supply’s YouTube Channel Helps You Stay on Top of VoIP

June 14, 2016 by Ying-Hui Chen

Are you interested in learning more about VoIP but just can’t spend that much time on reading and researching? Are you looking for a quick way to catch what’s going on around the VoIP world? VoIP Supply’s YouTube channel has exactly what you need.

VoIP Supply has been continuously providing videos on a wide range of topics to help the public gain VoIP knowledge more efficiently and effectively. With our channel, you are able to absorb the latest VoIP product information within just few minutes. Here’s a list of the main topics you can expect:

VoIP Supply Product – New products release
Unboxing – What comes with the products
Getting Technical – Delve into VoIP technical details
Solving Problems – VoIP Q&A
Inside VoIP Supply – Who is VoIP Supply? What makes us who we are.

Why Subscribe to VoIP Supply’s YouTube Channel?

In order to fully utilize VoIP Supply’s YouTube channel, we encourage you to subscribe to our channel. Let’s take a look at some of the benefits you can enjoy when you subscribe!

Follow VoIP Supply’s videos

You will receive notifications via email when we release new videos, which means more time to focus on getting your real business done.

Stay connected easily

Simply hover over the left sidebar of your YouTube homepage, you can access to our channel quickly. You are also able to connect to the related channels from our page; the best way to expand your network and stay in touch with what you care about.

Good resource for your customers

Our channel is also a good resource to help your customers learn VoIP products. Don’t have time to make your own videos? Share our videos on your blog and website!

Stay up-to-date with VoIP knowledge

Building up VoIP knowledge can be easy as one-two-three. Subscribing to VoIP Supply’s channel helps you stay up-to-date with VoIP knowledge without delay.

So, why wait? Subscribe and follow our videos today!

VoIP Service Features: Web Collaboration Tools and Advanced Analytics

June 13, 2016 by Jeff Quinn

web_collaboration_tools Everyday we are looking for ways to work more efficiently and grow our businesses. With the multitude of web collaboration tools and analytics offered from VoIP service providers you’re able to gain this with your communication system.

Be in the room without being in the room!

Communication within business is crucial to the longevity of the company. One tool that sticks out is video conferencing. There are VoIP phones out there that support video right from your desktop. When you’re able to see co-workers and customers it increases the relationship between them and in turn building trust.

Seamless transfer between devices

Most VoIP service offerings allow you to download a softphone app to your phone and make calls via your mobile device. These apps are normally included and free with your VoIP system.

Instead of waiting to take a call when you get to the office, you now have different options. While driving in to work you need to take a call via your mobile device. When you arrive in to your office you can seamlessly transfer this call over to your deskphone without the person on the other end knowing. Most of the VoIP phones offer Bluetooth capability allowing you to use the same headset with your cell phone and deskphone.

Analytics at your fingertips

advanced_analytics

The path to success can’t be measured by just one thing you need to do everyday. With analytics you’re able to measure all types of activities and have them instantly available to you.

With real time analytics you can see what patterns are occurring day to day and make adjustments where necessary.

Competition amongst team members

A healthy competition between co-workers and team members can generate profits for the company. With analytics you’re able to track each employees activity and have it be updated in real time. This will allow everyone to see who is winning or losing and begin to generate more activity throughout the day.

Employees who are more engaged each and every day show higher profitability and a lower turnover rate.

If you’re interested in implementing these communication features to your business phone system please contact our Solution Specialists at 1-800-398-8647 or voipexperts@voipsupply.com.

Yealink T46G: How to Transfer to Voicemail

by Steve Lopian

When you know someone is unavailable, you don’t want to transfer your customer to a ringing line and make them wait to leave a voicemail.

With the Yealink T46G, you don’t have to! When transferring a call, you would typically hit the Transfer button on the front of the phone, dial the extension and then hit the Transfer button again. Doing this will connect the number to the extension you have dialed.

In the case where you know no one will be on the other end, you can let your customer know that they will be put straight through to voicemail by adding this one simple step.

After hitting the Transfer button, press the (*) button before entering the extension. After doing this, hit the Transfer button once more, and the line will be connected to that extension’s voicemail.

Example: Transfer > *123 > Transfer

Click here for more information on the Yealink T46G

Polycom RealConnect: One Click Connection to Skype for Business

June 8, 2016 by Ying-Hui Chen

Polycom RealConnect for Skype for Business is a pioneer technology that integrates multiple video systems. It has been continuously simplifying and innovating new features to give users a seamless communication experience.

One of the RealConnect’s features is One Touch Join, which brings all video meeting attendees together through click to join across devices. Both Skype for Business users and participants using different video vendors can connect to video calls with just a simple click.

Any device.

One click.

One meeting.

With this feature, there’s no need to learn complicated dialing codes and various platforms, which means saving more time and energy to put back to business development!

Learn more about One Touch Join.

How VoIP Helps Your Business Go Green and Increase Savings

by Ying-Hui Chen

As the first certified B Corporation in Western New York and in the telecommunications industry, we are dedicated to being a sustainable business that minimizes negative impacts on the environment.

Many of you may think it’s expensive to go green; the truth is, there are a lot of inexpensive, easy ways to do so. What’s even better is that you might be able to save some money from doing that! Let’s learn how VoIP can help your business go green and increase savings.

#1 Refurbished VoIP Phones keep old phones out of landfills

Refurbished phones reuse resources and keep old phones out of landfills. With VoIP Supply Refresh product line, you can easily go green and reduce VoIP cost without sacrificing quality. Our Refresh Phones have undergone through an exhaustive 10 step reconditioning process to ensure that the refreshed phones are functioning as if they were brand new.

If you are just about to get rid of some used and excess VoIP equipment, you can also utilize our Reclaim Equipment Buyback Program to sell off your VoIP equipment and receive fair market value.

#2 Efficient communication reduces paper waste and chemical release

Unified Communication integrates and synchronizes a variety of communication services such as instant message, email, audio and video conferencing, and other applications. With integrated communications, we minimize the needs of printing paper and complicated wiring system that may release chemicals back to the soil.

#3 Remote working reduces energy consumption

VoIP systems have a lot of features like video conferencing and virtual extension that make it very easy to stay connected with your work no matter where you are; which means less commuting, less exhaust and carbon emissions, and higher efficiency as you can work almost anytime, anywhere.

VoIP is a great choice for Business looking to save more operating costs, travel costs, and energy while being eco-friendly sustainable corporations. For more information about VoIP system, please contact our VoIP solutions specialists at 1-800-398-VoIP or email at voipexperts@voipsupply.com

Locking the Keypad on the Snom D725

June 3, 2016 by Steve Lopian

Going on a vacation? Going to be out of the office all day?

Did you know that the Snom 700 model phone has a feature that allows you to lock your keypad? It’s very simple to use! All you have to do is push and hold the (…*) button on the keypad. Hold it down for a few seconds until a Lock icon appears on the phone’s screen.

Once the phone is locked, the keypad will be disabled. The phone will remain locked until you, of course, unlock it. To do this, you simply push and hold the (…*) button again. Once the phone is unlocked, you will be required to enter you Voicemail PIN. Once your Voicemail PIN is entered, everything will be set back to normal and you can get back to work.

For more information on the Snom 700 line of phones, or anything else offered by Snom, please click here.

Why Do You Need a Fulfillment Solution?

June 2, 2016 by Ying-Hui Chen

Whether you are a large enterprise or a small startup, maximizing cash flow is usually a common, primary goal for your business. To achieve the goal, you would need to optimize your order management to set up seamless order flows and eliminate bottlenecks in the process. That’s where a fulfillment solution comes into play. FULFILLMNET

A fulfillment solution helps a business enhance operational efficiency and increase customer satisfaction through comprehensive planning. The process of building an order fulfillment system is very complex and time consuming as it generally involves choosing warehouses locations, reckoning the inventory turnaround times and provisioning services.

Professional companies specializing a fulfillment solutions can save you the hassle while providing you top-notch services and benefits to grow your business exponentially. With existing warehouses and logistics, fulfillment professionals are able to ensure you a seamless workflow from ordering to delivery, allowing you to lower operational costs, lower inventory and be more responsive, which lead you to your ultimate goal- increasing business cash flow.

VoIP Fulfillment by VoIP Supply

VoIP Supply has been successfully completing VoIP fulfillment for clients directly through our multiple warehouse locations in North America. Our VoIP fulfillment services include:

Products and configuration
Warehousing and logistics
Ordering and integration
Account management and support

Here are some of the benefits you can enjoy from our fulfillment solution:

Shorten turnaround times
Easy ordering and integration management
International presence
Sell excess equipment for a fair market value
Customized branding
Provisioning and professional services

Learn more about Fulfillment by VoIP Supply , please read: Fulfillment by VoIP Supply- What Makes Us Stand Out Against the Rest or visit our website.

If you are interested in learning more about our fulfillment solution, please contact our Channel Manager, Donald Stefanie at 716-213-6906 or email at dons@voipsupply.com, or simply fill out the from below and we will be assisting you with any question you may have.

VoIP Service Features: Voicemail to Text and IM & Presence

June 1, 2016 by Jeff Quinn

With the average employee always on the move and handling more each day, it is extremely beneficial to have features that make your day just a little bit easier.

No need to listen to a voicemail again

Do you check your voicemails regularly or does the flashing light on your phone never stop blinking? With the voicemail to text feature, you’re able to read a transcription of your voicemails on the go.

Now you have the ability to have valuable information saved in a text format so that you can reference back to it whenever you need to. You can also save valuable time by not listening to voicemails multiple times to catch details that you didn’t write down the first time.

Message your co-workers right from your desktop computer

Sometimes you just need a quick question answered that doesn’t warrant a full email or even a call. With an instant messaging service you’re able to quickly get your questions answers and resume to the task at hand.

You will save not only yourself time but your co-worker time too, creating a more efficient workplace environment!

Know when your co-workers are available

im and presence With the presence feature you know when you’re co-workers are available for a call at all times, instead of blindly transferring customers to them.

The presence feature allows you to know when a person is logged in and available. Don’t worry, if you have a deadline to hit and you can’t take calls, you can take advantage of the “busy” feature. This will show your co-workers that you are not available for a call and that they must take a message for you.

Features can increase workplace productivity

These features among many other features can begin to increase the efficiency of your workplace, which will create a more enjoyable environment for all employees. Check out more features of VoIP service within our CloudSpan MarketPlace.

How Do I Register Cisco Phones on Switchvox Device

by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How Can I Pick Up Another Phone to Talk to the Same Call In? Today, we have more new real questions and answers from VoIP users just like you.

How Do I Register Cisco Phones on Switchvox Device?

Q: We just got a Switchvox from you guys and need a little guidance in getting these Cisco phones registered on the device. Can you help? Thanks!

A: Your Cisco phones will need to be manually provisioned via their web interfaces. Make sure you have an extension built prior so you can enter the SIP credentials to the phone. You can also contact Digium directly for support.

Generally, you will go to Setup-> Extensions -> Manage -> Create Extension, Select SIP phone, and fill out the parameters. It will auto generate a SIP password which should be found in either the “Other Manufacturers” or “Common Settings” tab. The extension and SIP password are the SIP credentials to enter in your SPA phones in its account settings. We can set up a support call to go through this if you would like to.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at 1-800-398-VoIP or at voipexperts@voipsupply.com

How to put a call from cordless phone on hold and pick up from the base phone?